Returns and Refund Policy
Order Cancellations
Order cancellations must be requested within 24 hours of the order being placed. If you wish to cancel your bike order, contact our team for further assistance.
If you wish to cancel an order that has already shipped, we can recall your order or you can refuse the shipment at delivery, however, a 20% restocking fee will apply. All shipping costs are non-refundable.
Order Changes or Address Changes
Once your order is placed, we are unable to modify the items in your order. If your order has not shipped, we can cancel your current order and help place a new order for the desired changes. If your order has already shipped, we will not be able to cancel your order. Please see our return policy below.
eVoltWheels are not able to update the shipping or billing address on accessories, merchandise, or part orders once your order is confirmed.
All e-bikes and scooters orders require a signature upon delivery. For this reason, you will be unable to submit an address change with the carrier. If you need to request an address change for a e-bike or scooter delivery, please contact our team. Address changes to bike orders must be approved by our team and are subject to additional rerouting fees.
Delivery/Storage fees
All e-bikes and scooters orders are delivered by a 3rd party carrier. If you are not home at your scheduled time, miss your delivery window, or need to push back your delivery date after your bike has already shipped; additional charges will be applied before your bike can be delivered.
Returns and Refuns
eVoltWheels do not accept returns on used or opened items. Proof of unopened items will need to be verified with photos/videos and submitted to our team within 15 days of delivery, our team will provide you with further instructions if the return is approved. We will issue the refund minus the 20% restocking fee plus return shipping costs once the item is received and passes inspection. All shipping costs are non-refundable.
Battery Returns
All battery purchases are FINAL sale. We do not accept returns or exchanges on batteries except for what is explicitly covered by our warranty, and only after receiving our approval for the replacement.
Accessories, merchandise, or part returns
eVotlWheels accept returns on orders placed in the U.S. within 30 days from when the order is placed. Our staff will inspect the return before it is processed. If your item is returned to us with dirt or debris (i.e., deodorant, excessive pet hair, signs of wear, etc.) that we can not easily clean off, your item will be returned to you and considered final sale and non-returnable. Please ensure that items are unworn, unwashed, tags intact (when applicable), and undamaged. Accessories will need to be returned in their original packaging.
Refunds
eVoltWheels can only process all refunds to the original form of payment. If your original form of payment is no longer available, please contact your banking institution for further assistance. Please allow up to 7-10 business days for your bank to credit the funds back to your account.
To initiate a return/refund you can contact info@evoltwheels.com.